PLEASE READ: The following is all the information needed for scheduling appointments, payment methods, charges and deposits, no-shows and cancellations, confirming appointments, and liabilities. Policies are subject to change.
The Terms Of Service are linked before booking all online appointments. No excuses.

Scheduling appointments:

- A valid credit card is required to be on file to make an appointment online.

- All first-time LOVE BUTTON SPA LLC clients will be required to make an appointment online.

- We ask you to please provide a valid phone number and email address to receive appointment reminders.

Deposits:

- All clients will be charged a 20% deposit fee when making an appointment online. It goes toward the appointment!

Communication - Late & No-show Fees:

- Communicate. Send a message ASAP to 404-939-7125. Valid reasons for late arrival may be excused. 

- Late fees are dependent on timeliness and proximity to other appointments. 

- We do not prioritize late clients. If a client’s late arrival is expected to fall into another client’s appointment time, the appointment will be canceled.

- Grace periods are dependent on the service’s time frame. Services 30 minutes or greater have 10-minute grace periods for late fees. 

- Personal assumptions that an appointment will not take a full 30 minutes or a full hour do not excuse late arrival. 

- Providing no communication (or timely communication) and showing up late will result in a 10% late fee.

- No-show fees are dependent on communication and proximity to other appointments. 

- In most cases, after 15 minutes, your appointment will be canceled, marked as a no-show, and you will be charged and asked to reschedule online. In other cases, an appointment may be canceled after 10 minutes, specifically if another client is scheduled immediately after your appointment. 

- All no-shows will be charged a 50% no-show fee (this means:  a non-refundable 20% deposit + an additional 50% for services scheduled online OR 50% in total for rebooked services). No excuses.

Confirmations - Cancellation & Rescheduling Fees:

- There is no action needed to confirm your appointment, only to cancel or reschedule. 

- Please provide a valid phone number and email to receive appointment reminders.

- A confirmation text (and email) is sent 72 hours before all appointments. Clients have 48 hours from that point to cancel or reschedule appointments without being charged. 

- After 24 hours, deposits are non-refundable. If your appointment is canceled by your esthetician, clients will be refunded 20% deposit fee.

- Cancellations will result in a 40% fee (this means: a non-refundable 20% deposit + an additional 40% for canceling less than 24 hours in advance OR 40% for rebooked services).

- With proper advanced notice, clients who reschedule their appointment to a later or earlier time in the day will not be charged.

- Rescheduling will result in a 30% fee (this means: a non-refundable 20% deposit + an additional 30% for canceling less than 24 hours in advance OR 30% for rebooked services).

- Last-minute cancellations/rescheduling will result in a 50% fee (this means: a non-refundable 20% deposit + an additional 50% for canceling appointment at the last minute OR 50% in totality for rebooked services).

TL;DR: You will not incur any extra charges as long as your communication is timely, and you consistently present yourself as a punctual client.